Monitor and maintain your AHT's using cost-effective communication solutions. Increase your Customer Service Quality Levels by giving your QA Officers transparent and multi-line eavesdrop capablities. Ensure accurate accountability throughout your communication chain through unlimited and user-friendly call archives. Know who's calling you, why they're calling, how long it takes to resolve their concerns, and improve on your metrics using nxMedia Communication Solutions.
Setting up a Call Center to support your operations need not be expensive. Key factors such as knowing the right technology to apply for a specific use comes into play when you are faced with a need to quickly setup a support group on a shoestring budget. We customize turnkey solutions for various types of support requirements that need recorded and monitored voice calls.